Interview by Kevin Laddapong
Kevin Laddapong: In Power Button, you bring readers back to the early days of buttons and encourage readers to think about the button in a new way. You have shown the discursiveness of technological development and the complexity of how buttons are socially embedded, from calling for service to turning on the light. How did you decide which buttons to focus on, given that buttons are so ubiquitous?
Rachel Plotnick: The ubiquity of buttons posed a big challenge for my study, and I was quickly daunted by it. As you suggest, I knew it wouldn’t be possible to write about every button that existed at the turn of the twentieth century. So, I took an approach that is often suggested in science and technology studies (STS) – which recommends that scholars “follow the actors.” In other words, I started looking to see what people called a button (for example, sometimes the ends of telegraph keys were called buttons) and how they talked about using buttons (some were pulled or turned instead of pushed). I tried not to impose my own categories of what counted as a button, but rather to use this grounded approach of seeing what emerged. Because most homes didn’t have electricity at this historical moment, button interfaces were perceived more as a novelty and that made it a bit easier. Most discussion circulated around buttons as mechanisms for control (push a button for light, an elevator, to take a picture, and so on) or as mechanisms for communication (to call a servant, trigger an alarm, honk a horn). As I began to see these categories rise to the surface, it was easier to sort and make sense of which buttons mattered for my story.
Kevin Laddapong: When many media scholars think about technology, they focus upon technologists, electricians, engineers, and other STEM figures. But the protagonists of this book tend to be “advertisers”. We see from your book that they defined the technology, told us who was eligible to push the button, and how should we perceive the buttons. Can you say more about the influences of these surprising non-STEM characters in this very scientific advancement?
Rachel Plotnick: I think you’re right that advertisers played a large role in influencing discourse about buttons. While there were many other actors, too (such as inventors, educators, or electrical companies), the idea of pushing a button really appealed to advertisers because they could sell new technologies of industrialization and electrification as safe, non-threatening, and effortless. It’s no surprise that Kodak’s slogan, “You press the button, we do the rest” took hold so widely at the time. It came to symbolize the seductiveness of automaticity – that consumers didn’t need to be especially skilled or well-versed in picture development (or photography in general) to own and operate a camera. In this regard, buttons acted as a kind of gateway to a whole world of mechanisms and consumer products that demanded limited input from their users. Advertisers often talked about using the button as a way to connote pleasure. Though this sometimes backfired, in that people perceived pushing buttons as too hedonistic and lazy, advertisers continued to rally around the concept. We can see this fixation still at work today – from the Staples “Easy” button to Uber’s “tap for a ride.” Buttons conjure up fantasies of instant gratification that seem almost timeless.
Kevin Laddapong: One of the key themes in your book is the power momentum between button-pushers and pushed. It was convolutedly interlocked with different levels of identities, haves and have-nots, men and women, or children, and adults. How did the technology help produce these button-pushing bodies?
Rachel Plotnick: This theme really emerged – quite noticeably – through the course of my research. It was fascinating to see how many people complained about power imbalances that they felt were exacerbated by button pushing. When I say people, this usually meant people who were already socially disadvantaged or othered in some way – due to race, class, gender or a combination of those factors. Servants were used to being heralded by bell systems, but when bells became electric and were installed at every bedpost, under the dining room table, next to the sofa, and so on, then control of those servants’ bodies and their movement became increasingly discreet and ubiquitous. Their bodies were made to move throughout homes while the button-pusher could remain stationary to herald whatever (or whomever) they desired. A similar dynamic existed between employers and employees. The rise of the so-called push-button manager likely did not have to do only with buttons, as at this historical moment places of business were undergoing industrialization and new bureaucratic procedures were taking hold. Buttons functioned as another bureaucratic measure and mechanism for exerting authority. As disparities between managers and employees became greater (a separation of white-collar workers from blue collar workers or head workers from manual laborers), button pushing drew attention to these stratifications. Employees disliked that their employers could sit behind a desk and command them at a moment’s notice. I call this digital command – an effortless gesture generated with the touch of a finger. I think it is critical to acknowledge that when people pushed buttons, it always involved someone’s labor (and the physical movement of bodies) to make one’s desires appear.
Kevin Laddapong: Gathering from your book, buttons hid the messy wires, simplified the electronic circuits in one touch, most importantly, disguised the underlying labor. But now, we are living in the digital age and many physical buttons become graphics or even voice controls. Do modern-day buttons still serve class inequality and labor exploitation? What is the lesson we can learn from the development of buttons regarding these issues?
Rachel Plotnick: That’s a great question. From a technical perspective, buttons are even further removed from the actions they trigger. Digital buttons that require only a tap or a swipe seem to provide anything one desires, from a ride to a roll of toilet paper. Even emotions are “buttonized,” in a sense: we click buttons to share our feelings in social media as a primary way of interacting with others. Yet, despite these significant differences from the turn of the twentieth century, I would argue that inequality and exploitation still figure significantly into button dynamics. I think the case of Amazon provides a good example. Consumers can “push” a button for nearly any product imaginable (for awhile, Amazon even had physical Dash buttons one could affix throughout their home). While this consumption feels effortless and gratifying, it elides the power dynamics that make such pushing possible. What happens after you click “purchase”? Whose bodies have to carry out and fulfill the orders? How are those bodies treated? Paid? What power dynamics exist in the factory, the warehouse, on the streets where the packages are delivered? What are the environmental implications? And who has the luxury or privilege to order Amazon items at will in the first place? Advertisers and manufacturers have always turned to buttons as a way to sell pleasure and instant gratification, so I see an emphasis on clicking, pushing, tapping and swiping on the Internet and apps as (in many ways) a continuation of the power relationships that began more than 100 years ago. We could take this even farther and think about drone warfare as an even higher stakes example of using buttons to make some bodies expendable while others sit in their command centers; what does it mean for armchair generals to decide who lives and who dies with a push of a button?